After placing your website order, you should’ve immediately received an email order notification from email@example.com, subject line “Order #XXXX”. If you don’t see it in your inbox, we suggest checking your spam folder — sometimes you’ll find it there! If you don’t have any email notification of an order number, it could be there was an issue and your order didn’t go through.
If you did receive an order notification, but are looking for your shipping notification email, search firstname.lastname@example.org and look for the subject line “A shipment from order #XXX is on the way”. That will notify you that your order is ready to ship! A business day or two after that, you should receive another email from email@example.com, subject line “Your Genius Games order #XXXX shipment update!” that has your tracking number. When your shipment has been delivered, you should receive a final shipping email from firstname.lastname@example.org, subject line “ A shipment from order #XXXX has been delivered”.
If it’s been more than several business days since you placed your order, and you haven’t seen any of the shipping notifications, email us at email@example.com with the subject line “Shipping Notification - [Your Name]” and we’ll look into it!